AI Assurance

Users don't experience a model, data platform and operating layer as separate technologies. They experience one service and judge whether its answer is useful, complete and trustworthy. Five practical lessons for leaders connecting AI to real business data.

We gave two versions of the same production system the same difficult exam — same governed source, same questions, judged against the same ground truth. What changed was the complete configuration through which the AI received and worked with the information. The result was not close: 60.0% versus 35.1% fully correct.